Included Lectures:
- Windows 10: Administration
- Windows 10: Manage and Maintain Windows 10
- Learning PC Maintenance and Performance
- CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
- Troubleshooting Common PC Issues for Users
- Innovative Customer Service Techniques
- Communication Foundations
- Writing Customer Service Emails
- Phone-Based Customer Service
- Time Management Fundamentals
- Decision-Making Strategies
- Teamwork Foundations (2015)
- Conflict Resolution Foundations
- IT Service Desk: Customer Service Fundamentals
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