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Become a Customer Service Manager

15.00$

Curriculum >>

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance.

Duration	6 Hours
Practice	Exercise Projects
By	Industry Experts
Download	Videos & Exercise Files

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Category: Business

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Description

Included Lectures:

Managing a Customer Contact Center
Managing a Customer Service Team
Quality Standards in Customer Service
Managing Customer Expectations for Managers
Building Customer Loyalty
Using Customer Surveys to Improve Service
Winning Back a Lost Customer
Leading a Customer-Centric Culture

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